Support for Applications on console.redhat.com
What is the Support Policy for Applications on cloud.redhat.com?
As console.redhat.com is a Software-as-a-Service (SaaS) offering, the standard Red Hat Scope of Coverage continues to apply.
Production Support Scope of Coverage
Any reference to on-premise software applies to client-side agents or other deployed, on-premise software. References to configuration apply to both the SaaS platform itself, as well as deployed, on-premise software.
How to Open a Case for a specific Application on console.redhat.com?
For assistance on how to use a specific app or if you are facing an issue, you may contact Red Hat Support using this link Red Hat Support and click on Open a New Case.
Opening a case with the right information from the start will help us to better assist you.
Refer to the table below to specify the proper Product and Product Version when you file the Case
| Product Family | Cloud Application cloud.redhat.com | Product To use in Support Case | Product Version To use in a Support Case |
|---|---|---|---|
| Ansible Automation Platform | Automation Analytics | Red Hat Automation Analytics | Online |
| Ansible Automation Platform | Automation Hub | Red Hat Automation Hub | Online |
| Insights | Advisor | Red Hat Insights | Red Hat Insights |
| Insights | Vulnerability | Red Hat Insights | Red Hat Insights |
| Insights | Compliance | Red Hat Insights | Red Hat Insights |
| Insights | Patch | Red Hat Insights | Red Hat Insights |
| Insights | Drift | Red Hat Insights | Red Hat Insights |
| Insights | Policies | Red Hat Insights | Red Hat Insights |
| OpenShift | Cluster Manager | Red Hat OpenShift Cluster Manager | Online |
| Subscriptions | Subscription Watch | Red Hat Subscription Watch | Online |
Relevant information to provide in the case
- A problem statement that summarise the issue
- The specific URL where the issue happens
- Details about Application version
- When you are logged in console.redhat.com, you can click on the question mark (?) icon on the upper right and then on About to show specific details of applications in your profile
- Click on the copy-paste icon to copy the details in your clipboard and paste it in the case you are opening.
Browser Compatibility
Red Hat regularly reviews data from web visitors and registered account users to identify which browsers are supported. The Web Standards, feature requirements and development principles that are followed are defined here:
This content is not included.Browser Support Policy
Errata Policy
Red Hat will push defect resolutions to production on cloud applications as they become available. Most fixes should not result in any downtime or outage. Working in a Continuously Integrated / Continuous Delivery (CI/CD) model allows Red Hat to rapidly respond to issues.
If Red Hat plans an outage for a major component then Red Hat will notify customers before the outage, giving customers an estimated window of impact.
Critical and urgent fixes will be applied as quickly as possible, providing customers as much notification as possible without lengthening any period of impact.