Red Hat Application Services Product Update and Support Policy Regular Maintenance

Overview

Red Had documents a large amount of information about the life cycles and support policies of the products that make up the Applications Services portfolio on a single page here on the Customer Portal. This articles describes how and when Red Hat updates this page and what types of notice customers can expect.

Updates to Support Policies and Life Cycles

Red Hat performs periodic internal reviews of the accuracy and clarity of our Application Services support policy. Any significant changes made will be documented in the change log at the bottom of that page. In addition, as a customer you can follow the page to receive email notifications of changes by configuring Notifications through the Profile of or your Customer Portal Account.

At any time, you have concerns about changes to the page, please contact your Account Team and/or This content is not included.open a support ticket.

Larger changes will be noted below in this document to explain in more detail:

Change Log (Expanded with Rationale)

October 11, 2022| Updated Red Hat Integration Operator with a a new EOL date of 10/11/2022 | Because there was no customer adoption, Product Management made the decision to formally EOL this offering.
July 21, 2022 | Updated the Red Hat JBoss Enterprise Application Platform (EAP) 7.x life cycle table to reflect the extension of the Full Support phase to June 30, 2023 - a one year extension. By that time a new Major version should be available. | EAP 7.x's life cycle transitioned from the Full Support phase to the Maintenance Support phase at the end of June of 2022. While that was well documented, it was concerning to customers because there was no new EAP major version available that WAS in a full-support phase. In the past, there was an overlap (though brief) between major versions during which each was in "Full Support". Initially, this was not seen as a big issue because in practical terms, there is little that Maintenance support does NOT provide. However, many customers felt that they need to be covered by a Full Support phase, and we have therefore extended Full Support for one year. During this time the EAP team will be VERY critical of any enhancement requests to be applied to EAP 7. Development work has shifted to the next major release and a Beta version of that release is forthcoming. EAP 7.x patches will continue, however, as they will even after this full support phase has ended.
June 9, 2022 | OpenJDK 8 life cycles were extended in alignment with the EAP 7.x life cycle. OpenJDK 8 for both RHEL and Windows now have an end-of-Full-Support date of November 30, 2026. This is a six-month extension of OpenJDK 8's Full Support phase. | Because OpenJDK 8 is a JDK listed in EAP 7's Supported Configurations, it will need to be maintained until the end of EAP 7's ELS-1 support phase.
June 8, 2022 | Many Application Services products depend on the underlying EAP components and when the EAP 7.x life cycle was extended, Red Hat also extended other life cycles: Red Hat Data Grid (RHDG) version 8.x extended the Maintenance support phase by one year, from ending in April of 2025 to April of 2026. Red Hat Single Sign-On (RH-SSO) extended it's version 7.x Maintenance support phase to end on June 30, 2025, aligning with EAP 7.x. | Because many Application Services products make use of component provided by the EAP releases, it is important to keep the life cycles aligned so that bug and security fixes can be provided to end-customers.
June 6, 2022 | The EAP 7.x life cycle was modified to EXTEND the Maintentance Support phase by one year, from ending on June 30, 2024 to now ending on June 30, 2025. While the Maintenance phase was extended for one year, the Full Support phase and ELS phases remain unchanged. This results in a longer Maintenance phase but shorter ELS-1 phase, effictively giving customers ELS-1 support until mid-2025 without requiring an ELS subsciption. | The Full Support phase for EAP 7.x ends in June 2022 at which time the Maintenance phase begins. The next major version of EAP is not ready for release and so the length of the Maintenance phase will start reducing even though no new release is available to migrate to. This change provides a longer support phase to customers to maintain their EAP 7.x while the next release is being prepared. Note that the significant difference between Full and Maintenance support phases is the acceptance of new feature requests. Bug and security vulnerability fixing continues throughout the Mainentance phase. New feature requests are being accepted but will be applied to the next major EAP release.
August 30, 2021 | Defect and security fixes are only provided for the latest Minor, Micro or CP release, therefore upgrading to the latest release is required in order to receive the current updates. Additionally, upgrades and patches are expected to be applied to a supported configuration as published. | This statement is not a change in policy. It was added to address a long standing concern around the ambiguity of the previous version.
August 30, 2021 | Troubleshooting for Application Services product releases in the ELS Life Cycle Phase is limited to the latest minor release. | Many of our products span decades. The older these technologies get, the harder they are to support when issues arise. For everyone’s best interest, we have restricted this phase of the lifecycle to the latest minor so that we can ensure appropriate staff is available when a problem occurs as well as minimize risk of encountering issues in outdated technologies that are out of our control to resolve. This policy takes effect for any customers with existing ELS agreements on February 28, 2022. We appreciate that this may be a sudden change so please reach out to your account teams or open a support ticket to discuss any concerns.