Red Hat Application Services Product Update and Support Policy FAQ
Q: Where are the Application Services lifecycles documented?
A: In the Red Hat Application Services Product Update and Support Policy
Q: What’s the difference between Full and Maintenance Support?
A: During the Maintenance Support, the product stops receiving new feature enhancements, but continues to receive patches for bug fixes and security fixes. During Maintenance Support, security patches will be delivered subject to Red Hat’s analysis of the severity in the same manner as the full support phase.
Q: What severity of security vulnerabilities are fixed during the Full Phase?
A: Vulnerabilities rated as Critical or Important as well as Moderate with a CVSS score of >= 7.0 are fixed during the full phase. Vulnerabilities rated as Moderate with a CVSS score of < 7.0 are fixed at the discretion of Red Hat. More detailed information on Red Hat’s approach to vulnerability management is available here
Q: What severity of security vulnerabilities are fixed during the Maintenance Phase?
A: Vulnerabilities with a Critical or Important rating from Red Hat are fixed during the maintenance phase. Vulnerabilities with a Moderate or lower rating are fixed at the discretion of Red Hat. More detailed information on Red Hat’s approach to vulnerability management is available here
Q: Is it possible to ask for a particular vulnerability fix for a product under Maintenance Support?
A: Yes, it’s possible to ask for it via a support case. Red Hat reserves the right to analyze and decide if the fix will be released for the product under Maintenance Support.
Q: Is it possible that a product doesn’t have any version currently under Full Support?
A: Yes. It might occur that, during the next major release planning, the product enters Maintenance Support. The product will still get patches for bug fixes and security fixes.
Q: Am I still supported when the product enters Maintenance Support?
A: Yes. What changes is only the support the product gets. Customers remain supported as long as they have a subscription that covers the product and the product version is in an active support life cycle phase.
Q: Can I ask for a particular feature if the product is under Maintenance Support?
A: Yes, the feature will be considered for a version that's in the Full Support phase.
Q: I’m using an outdated version of the product. Can I open a support case?
A: Yes, but depending on the issue, the support team might ask you to update if it’s related to a fixed issue.
Q: Is maintenance provided for all minor versions of a product?
A: Defect and security fixes are only provided for the latest Minor, Micro or CP release. Some products like AMQ Broker have LTS versions, which expand the timeframe for receiving fixes.