Issued:

2014-09-16

Updated:

2014-09-16

RHBA-2014:1202 - redhat-support-lib-python and redhat-support-tool update

Synopsis

redhat-support-lib-python and redhat-support-tool update

Type/Severity

Bug Fix Advisory

Topic

Updated redhat-support-lib-python and redhat-support-tool packages that fix one bug and add one enhancement are now available for Red Hat Enterprise Linux 5.

Description

The redhat-support-lib-python package provides a Python library that developers can use to easily write software solutions that leverage Red Hat Access subscription services.

The redhat-support-tool utility facilitates console-based access to Red Hat's subscriber services and gives Red Hat subscribers more venues for accessing the content and services available to them as Red Hat customers. Further, it enables our customers to integrate and automate their helpdesk services with our subscription services.

This update fixes the following bug:

• Due to insufficient logs produced by the kernel download code, non-root users were not informed about lacking the necessary root privileges to download kernel debug symbols. To fix this bug, a log message which explains that root privileges are required to execute the findkerneldebugs and getkerneldebug commands has been added. In addition, the help for these two commands has been expanded to indicate that root privileges are required. Now, the non-root user has a better indication of which commands require root permissions. (BZ#996553)

In addition, this update adds the following enhancement:

• Issues such as low disk space or connectivity problems can interrupt the downloading of kernel debug symbols from Red Hat Network. Nevertheless, the user was not informed properly about the cause of this failure. With this update, error messages explaining why the kernel debug symbols failed to download are returned. (BZ#995103)

Users of redhat-support-lib-python and redhat-support-tool are advised to upgrade to these updated packages, which fix this bug and add this enhancement.

Solution

Before applying this update, make sure all previously released errata relevant to your system have been applied.

This update is available via the Red Hat Network. Details on how to use the Red Hat Network to apply this update are available at https://access.redhat.com/site/articles/11258

Affected Products

Updated Packages

• redhat-support-lib-python-0.9.6-0.el5.noarch.rpm
• redhat-support-tool-0.9.6-0.el5.src.rpm
• redhat-support-tool-0.9.6-0.el5.noarch.rpm
• redhat-support-lib-python-0.9.6-0.el5.src.rpm

Fixes

• This content is not included.BZ - 1036771

CVEs

(none)

References

• https://access.redhat.com/site/articles/445443

Additional information

• The Red Hat security contact is This content is not included.secalert@redhat.com. More contact details at https://access.redhat.com/security/team/contact/.
• Offline Security Data data is available for integration with other systems. See Offline Security Data API to get started.