Issued:
2013-11-20
Updated:
2013-11-20

RHEA-2013:1642 - new packages: redhat-support-lib-python and redhat-support-tool

Synopsis

new packages: redhat-support-lib-python and redhat-support-tool

Type/Severity

Product Enhancement Advisory (none)

Topic

New redhat-support-lib-python and redhat-support-tool packages are now available for Red Hat Enterprise Linux 6.

Description

The redhat-support-lib-python package provides a Python library that developers can use to easily write software solutions that leverage Red Hat Access subscription services.

The redhat-support-tool utility facilitates console-based access to Red Hat's subscriber services and gives Red Hat subscribers more venues for accessing the content and services available to them as Red Hat customers. Further, it enables our customers to integrate and automate their helpdesk services with our subscription services. The capabilities of this package include:

  • Red Hat Access Knowledge Base article and solution viewing from the console (formatted as man pages).
  • Viewing, creating, modifying, and commenting on customer support cases from the console.
  • Attachment uploading directly to a customer support case or to ftp://dropbox.redhat.com/ from the console.
  • Full proxy support (that is, FTP and HTTP proxies).
  • Easy listing and downloading of attachments in customer support cases from the console.
  • Red Hat Access Knowledge Base searching on query terms, log messages, and other parameters, and viewing search results in a selectable list.
  • Easy uploading of log files, text files, and other sources to the Red Hat Access automatic problem determination engine for diagnosis.
  • Various other support-related commands.

Detailed usage information for the tool can be found in the Red Hat Customer Portal at https://access.redhat.com/site/articles/445443

This enhancement update adds the redhat-support-lib-python and redhat-support-tool packages to Red Hat Enterprise Linux 6. (BZ#987159, BZ#869395, BZ#880776, BZ#987171, BZ#987169, BZ#987163)

All users who require redhat-support-lib-python and redhat-support-tool are advised to install these new packages.

Solution

Before applying this update, make sure all previously-released errata relevant to your system have been applied.

This update is available via the Red Hat Network. Details on how to use the Red Hat Network to apply this update are available at https://access.redhat.com/site/articles/11258

Affected Products

ProductVersionArch
Red Hat Enterprise Linux for Scientific Computing6x86_64
Red Hat Enterprise Linux for Power, big endian6ppc64
Red Hat Enterprise Linux for IBM z Systems6s390x
Red Hat Enterprise Linux Workstation6x86_64
Red Hat Enterprise Linux Workstation6i386
Red Hat Enterprise Linux Server6x86_64
Red Hat Enterprise Linux Server6i386
Red Hat Enterprise Linux Server from RHUI6x86_64
Red Hat Enterprise Linux Server from RHUI6i386
Red Hat Enterprise Linux Server - Extended Life Cycle Support6x86_64
Red Hat Enterprise Linux Server - Extended Life Cycle Support6i386
Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension6x86_64
Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension6i386
Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension (for IBM z Systems)6s390x
Red Hat Enterprise Linux Server - Extended Life Cycle Support (for IBM z Systems)6s390x
Red Hat Enterprise Linux Desktop6x86_64
Red Hat Enterprise Linux Desktop6i386

Updated Packages

  • redhat-support-lib-python-0.9.5-9.el6.noarch.rpm
  • redhat-support-lib-python-0.9.5-9.el6.src.rpm
  • redhat-support-tool-0.9.5-8.el6.src.rpm
  • redhat-support-tool-0.9.5-8.el6.noarch.rpm

Fixes

CVEs

(none)

References

(none)

Additional information