[Satellite 6] Provisioning a new host fails with "undefined method `path' for nil:NilClass" error

Solution Unverified - Updated

Environment

  • Red Hat Satellite v 6

Issue

  • Provisioning a discovered host from Red Hat Satellite 6 fails with following error message,
[W] Fetch TFTP boot files for client.example.com task failed with the following error: undefined method `path' for nil:NilClass

Other scenario is provisioning a new host or clicking Build button errors out with:

 Failure parsing template-name: undefined method `path' for nil:NilClass.

Resolution

Generic steps for resolving the error:

  • Check if Content View contains a Kickstart repository and it is promoted correctly to the target Lifecycle Environment.
  • Check if Installation media was created for the particular Kickstart repository (only for Red Hat Satellite 6.0-6.2)
  • Check if Installation media is assigned correct Organization and Location (only for Red Hat Satellite 6.0-6.2)
  • Check if Operating System is associated with the Installation Media (only for Red Hat Satellite 6.0-6.2)
  • Check the Operating System version - it must match the Kickstart Operating System version (e.g. RHEL 7.0 will not work against Content View with a RHEL 7.1 Kickstart)

Discovery issue :

This issue is a known Bug and already reported to the engineering team with This content is not included.Bugzilla # 1364544. The error for discovery was fixed in https://access.redhat.com/errata/RHBA-2016:2940 errata. Follow the below steps to workaround this issue.

  • Go to the Host Group used for the auto-provisioning.

  • Go to the Operating System tab.

  • Instead of the Synced Content select the All Media.

  • Select the required Media for the kickstarting.

  • Try to Provision / Auto-Provision a host now.

  • To know the exact status of the Bugzilla please contact Red Hat Technical Support.

For more KB articles/solutions related to Red Hat Satellite 6.x Provisioning Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x Provisioning related Issues

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