Why can't I see any Puppet reports from the hosts in my Satellite 6?

Solution Verified - Updated

Environment

Issue

  • At "All hosts" most of the listed hosts either don't have any report under "Last report" column or have old (already deleted) reports, but no recent Puppet report is available.

  • When inspecting the details of a host, the "Reports" button under "Details" is missing.

Resolution

Verify that any custom hook is running successfully when hosts submit Puppet reports.

For more KB articles/solutions related to Red Hat Satellite 6.x Puppet Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Puppet Issues

Root Cause

A custom hook for Puppet reports was failing.

Diagnostic Steps

Check log file '/var/log/foreman/production.log' for Puppet reports:

2017-01-11 03:14:46 [app] [I] processing report for host1.example.com
2017-01-11 03:14:46 [app] [W] Action failed
 | ForemanHooks::Error: Hook failure running `/usr/share/foreman/config/hooks/config_report/after_create/10-configuration-complete after_create host1.example.com / 2017-01-11 03:14:13 UTC`:  mkdir: cannot create directory '/etc/foreman-hooks/ongoing-builds.d': Permission denied
 | /usr/share/foreman/config/hooks/config_report/after_create/10-configuration-complete: line 14: jgrep: command not found
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