Why is report-gtk displaying "Wrong settings detected for Red Hat Customer Support [..]" althou the stored credentials are used?

Environment

• Red Hat Enterprise Linux (RHEL) 6.2, 6.3 and 6.4
• package libreport-gtk

Issue

• Why is report-gtk displaying

  Wrong settings detected for Red Hat Customer Support [..]
  

  althou the stored credentials are used?

Resolution

This issue is investigated in (private) bz902897 and bz894335.

As a workaround, the warning dialog can be closed, the credentials Login=<rhn-user> and Password=<rhn-password> in /etc/libreport/plugins/rhtsupport.conf will be used in the same way they are used by report-rhtsupport.

As a different workaround, file /etc/libreport/events/report_RHTSupport.conf can be extended with

RHTSupport_Login=<rhn-user>
RHTSupport_Password=<rhn-password>

which will also prevent the warning from beeing displayed.

Root Cause

This behaviour is due to a bug.

Currently report-gtk uses files from /etc/libreport/events, leading to the warning because the config for rhtsupport is not there. But the actual reporting is done via the executable reporter-rhtsupport which looks for it's configuration in environment variables (where report-gtk exports it) and if the configuration is not there it falls back to it's defaults stored in /etc/libreport/plugins/.

Diagnostic Steps

To replicate the issue:

1. yum -y install libreport-gtk
2. echo 'Login=<rhn-user>' >>/etc/libreport/plugins/rhtsupport.conf
3. echo 'Password=<rhn-password>' >>/etc/libreport/plugins/rhtsupport.conf
4. sleep 100000 &
5. kill -11  $!
6. report-gtk $(ls -rtd1 /var/spool/abrt/cc*|tail -1)
7. 'forward', 'forward', 'go to next step', 'apply', check 'red hat customer support'

Actual results:
Box 'Wrong settings detected for Red Hat Customer Support, reporting will 
probably fail if you continue with the current configuration.' appears

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