Host status shows 'Out of Sync' on Red Hat Satellite 6 Web-ui

Environment

• Red Hat Satellite 6

Issue

• Host status showing Out of Sync on Red Hat Satellite 6
• Last check-in report is not updating in Satellite 6 WebUI for registered puppet client

Resolution

• Fix the certname in /etc/puppet/puppet.conf and run the below on the affected host:

certname = client_hostname

# puppet agent -t -v

For more KB articles/solutions related to Red Hat Satellite 6.x Puppet Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Puppet Issues

Root Cause

• Issue was being faced due to the wrong cert name in the /etc/puppet/puppet.conf file of the affected host

Diagnostic Steps

• Run the below command on the Red Hat Satellite:

# foreman-tail

• Run the below command on the affected host:

# puppet agent -t -v

• Foreman-tail logs showed that the puppet was reporting the wrong hostname to the Red Hat Satellite server

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