virt-who fails to map host-guest details in Red Hat Satellite 6

Environment

• Red Hat Satellite 6

Issue

• virt-who fails to map host-guest details in Red Hat Satellite server.

• virt-who fails to sent mapping report to Red Hat Satellite with the following errors in the rhsm.logs:

     [ERROR] @virt.py:389 - Thread 'destination_-4061267657026572828' fails with exception:
  RemoteServerException: Server error attempting a GET to /rhsm/status/ returned status 404
     [INFO] @virt.py:555 - Error report received
  

Resolution

• Make sure that virt-who configuration contains Red Hat Satellite organization label instead of name.

• Also check whether "encrypted_password" is correct in virt-who config file.

      # hammer organization list
      [Foreman] Password for admin: 
  
     
  

   ID | NAME                 | LABEL                | DESCRIPTION

-|-|-|-

   1  | Default Organization | Default_Organization |            

-|-|-

   # cat /etc/virt-who.d/lab-esx.conf
   [lab-esx]
   type=esx
   server=vcenter.example.com
   username=ro-virtwho-user
   encrypted_password=924be7fb0a82ad7f11fcf545eed42f72
   owner=ORG_LABEL                   <----- Must be a valid organization label
   env=Library
   rhsm_hostname=satellite.example.com
   rhsm_username=admin
   rhsm_encrypted_password=3fce89e16bf2ed289ce10b8dd692e4b6
   rhsm_prefix=/rhsm
   hypervisor_id=hostname

- Check the port number in `/etc/rhsm/rhsm.conf`, it should be 443.

- Make sure `rhsm_hostname` in virt-who configuration points to Satellite server if virt-who is configured on any other machine and not on Satellite.


For more KB articles/solutions related to Virt-who and Virtual Datacenter (VDC) Subscriptions Issues, please refer to the [Consolidated Troubleshooting Article for Virt-who and Virtual Datacenter (VDC) Subscriptions Issues](https://access.redhat.com/articles/6463781)

## Root Cause

- `virt-who`  collects all host-guest details but fails while sending the mapping to Red Hat Satellite server because of incorrect "owner" entry in `virt-who` configuration file. 
- Wrong `port` number in `/etc/rhsm/rhsm.conf`



## Diagnostic Steps

- Check `virt-who` debug output for the errors

  # systemctl stop virt-who

  # virt-who -d -o

  2017-10-11 13:06:38,177 [rhsm.connection DEBUG] MainProcess(27982):Thread-6 @connection.py:_request:516 - Making request: POST /rhsm/hypervisors?owner=ORG_LABEL&env=Library
  2017-10-11 13:06:38,350 [rhsm.connection INFO] MainProcess(27982):Thread-6 @connection.py:_request:552 - Response: status=500, request="POST /rhsm/hypervisors?owner=ORG_LABEL&env=Library"
  2017-10-11 13:06:38,350 [virtwho.destination_5037974140476915850 ERROR] MainProcess(27982):Thread-6 @virt.py:_send_data:625 - Error during hypervisor checkin: 
  Traceback (most recent call last):
    File "/usr/lib/python2.7/site-packages/virtwho/virt/virt.py", line 609, in _send_data
      options=self.options)
    File "/usr/lib/python2.7/site-packages/virtwho/manager/subscriptionmanager/subscriptionmanager.py", line 221, in hypervisorCheckIn
   raise ManagerError("Communication with subscription manager failed with code %d: %s" % (e.code, str(e)))
  ManagerError: Communication with subscription manager failed with code 500: 
  2017-10-11 13:06:38,352 [virtwho.destination_5037974140476915850 DEBUG] MainProcess(27982):Thread-6 @virt.py:_send_data:712 - At least one report for each connected source has been sent. Terminating.
  2017-10-11 13:06:38,359 [virtwho.destination_5037974140476915850 DEBUG] MainProcess(27982):Thread-6 @virt.py:run:394 - Thread 'destination_5037974140476915850' terminated
  2017-10-11 13:06:38,800 [virtwho.main DEBUG] MainProcess(27982):MainThread @__main__.py:main:23 - virt-who terminated
  2017-10-11 13:06:38,800 [virtwho.main DEBUG] MainProcess(27982):MainThread @executor.py:terminate:226 - virt-who is shutting down

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