Red Hat Satellite 6 upgrade fails with error foreman-rake katello:clean_backend_objects COMMIT=true failed! Check the output for error!

Solution Verified - Updated

Environment

Red Hat Satellite 6

Issue

Red Hat Satellite 6 upgrade fails with error:

 [ERROR 2018-10-23T16:32:02 main] foreman-rake katello:clean_backend_objects COMMIT=true failed! Check the output for error!

Resolution

Resolution 1

  • Move the amqp certificate using:
# mv /etc/candlepin/certs/amqp /etc/candlepin/certs/amqp.old
  • Restart candlepin that failed:
foreman-maintain service restart --only tomcat
  • Then re-run the installer
# satellite-installer --verbose --scenario satellite

Resolution 2
If your subsription-manager status is invalid, reregister the Satellite server using the documentation provided here:

https://access.redhat.com/solutions/253273

For more KB articles/solutions related to Red Hat Satellite 6.x Installation/Upgrade/Update Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Installation/Upgrade/Update Issues.

Diagnostic Steps

  • Check /var/log/foreman-installer/satellite.log for below errors
[DEBUG 2018-10-23T16:32:02 main] RestClient::ServiceUnavailable: Katello::Resources::Candlepin::Consumer: 503 Service Unavailable {"displayMessage":"Candlepin is in Suspend mode, please check /status resource to get more details","request
== Output trimmed ==
[ERROR 2018-10-23T16:32:02 main] foreman-rake katello:clean_backend_objects COMMIT=true failed! Check the output for error!
  • Check if /var/log/candlepin/candlepin.log has the errors: 
2018-10-23 16:27:09,772 [thread=localhost-startStop-1] [=, org=, csid=] WARN  org.candlepin.controller.ModeManagerImpl - Candlepin is entering suspend mode for the following reason: QPID_DOWN
2018-10-23 16:27:20,201 [thread=localhost-startStop-1] [=, org=, csid=] ERROR org.candlepin.audit.ActiveMQContextListener - Error starting AMQP client
javax.jms.JMSException: Error creating connection: Keystore was tampered with, or password was incorrect

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