What logs and information to provide when opening a support case to qpid broker?

Solution Verified - Updated

Environment

  • MRG Messaging

Issue

What information (logs, configuration files, commands outputs) is in general recommended to provide to Red Hat support to speed-up initial investigation when opening a case to MRG Messaging / qpid broker (for cases reporting some problem with the broker)?

Resolution

Provide:

  • qpid logs (either as specified by log-to-file or - if not logging so - /var/log/messages)
  • either sosreport that contains most of usefull data (but also lots of uninportant for further investigation), or run below commands, ignore potential errors and provide final tarball:
mkdir /tmp/qpidProblem
cd /tmp/qpidProblem
rpm -qa > installed-packages
cp /etc/qpidd.conf .
cp /etc/sasl2/qpidd.conf sasl2-qpidd.conf
cp /etc/corosync/corosync.conf .
cp /etc/cluster/cluster.conf .
cp /var/log/cluster cluster.log
/usr/bin/qpid-config queues > qpid-config_queues.txt
/usr/bin/qpid-config exchanges > qpid-config_exchanges.txt
/usr/bin/qpid-config exchanges -r > qpid-config_bindings.txt
/usr/bin/qpid-config exchanges -b >> qpid-config_bindings.txt
/usr/bin/qpid-stat -g > qpid-stat-q.txt
/usr/bin/qpid-stat -m > qpid-stat-m.txt
/usr/bin/qpid-stat -e > qpid-stat-e.txt
/usr/bin/qpid-stat -q > qpid-stat-q.txt
/usr/bin/qpid-stat -u > qpid-stat-u.txt
/usr/bin/qpid-stat -c > qpid-stat-c.txt
/usr/bin/qpid-route route map > qpid-route_map.txt
/usr/bin/qpid-cluster > qpid-cluster.txt
/usr/bin/qpid-cluster -C > qpid-cluster-C.txt
ls -lR /var/lib/qpidd > ls-lR_var_lib_qpidd.txt
cd ..
tar cvzf qpidProblem-`hostname -s`.tar.gz qpidProblem

Provide:

  • client logs
  • client setting (connection settings / connection URL, startup parameters like JVM qpid arguments)

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