Unable to Register Systems to Red Hat Satellite 6: "Unable to register system, not all services available"

Solution Verified - Updated

Environment

  • Red Hat Satellite 6
  • Red Hat Enterprise Linux 7

Issue

  • Unable to register systems to Red Hat Satellite6 : "Unable to register system, not all services available" 

     # subscription-manager register --org="ORG NAME " --activationkey="ActivationKey NAME"
 Unable to register system, not all services available

Resolution

  • Solution 1: Restart Satellite services 

     # satellite-maintain service restart
 # hammer ping
  candlepin:
   Status:          ok
   Server Response: Duration: 31ms
  candlepin_auth:
   Status:          ok
   Server Response: Duration: 27ms
  pulp:
   Status:          ok
   Server Response: Duration: 34ms
  pulp_auth:
   Status:          ok
   Server Response: Duration: 18ms
  foreman_tasks:
   Status:          ok
   Server Response: Duration: 880ms

  • Solution 2: Re-run the installer script and then restart the services. 

        # satellite-maintain service stop

    For Satellite < 6.9 run the installer
    # satellite-installer 

    For Capsule >= 6.9  run the installer
    # satellite-installer

    # satellite-maintain service restart

  • Now, hammer ping should return all services to be OK.

Root Cause

  • Satellite pulp services are not working because after the server reboot mongodb did not initialize correctly

        # hammer ping

    candlepin:      
      Status:          ok
      Server Response: Duration: 23ms
    candlepin_auth: 
      Status:          ok
      Server Response: Duration: 23ms
    pulp:           
      Status:          FAIL
      Server Response:
    pulp_auth:      
      Status: FAIL
    foreman_tasks:  
      Status:          ok
      Server Response: Duration: 12ms

Diagnostic Steps

  • Check Satellite running services :

        # hammer ping 

    candlepin:      
      Status:          ok
      Server Response: Duration: 23ms
    candlepin_auth: 
      Status:          ok
      Server Response: Duration: 23ms
    pulp:           
      Status:          FAIL
      Server Response:
    pulp_auth:      
      Status: FAIL
    foreman_tasks:  
      Status:          ok
      Server Response: Duration: 12ms

  • Errors on /var/log/messages

    
    pulp: pulp.server.db.connection:CRITICAL: Database initialization failed: localhost:27017: [Errno 111] Connection refused
    pulp: pulp.server.webservices.application:ERROR: (1601-37376) The Pulp server encountered an unexpected failure during initialization
    pulp_streamer: pulp.server.db.connection:CRITICAL: Database initialization failed: localhost:27017: [Errno 111] Connection refused
    pulp: pulp.server.db.connection:CRITICAL: Database initialization failed: localhost:27017: [Errno 111] Connection refused
   pulp_streamer: Unhandled Error

  • Check the /etc/rhsm/rhsm.conf file.

      # Server hostname:
  hostname = satellite-FQDN                 
 
  # Server prefix:
  prefix = /rhsm

  # Server port:
  port = 443

  [rhsm]
  # Content base URL:
  baseurl = https://satellite-FQDN/pulp/content/

  # Default CA cert to use when generating yum repo configs:
  repo_ca_cert = %(ca_cert_dir)skatello-server-ca.pem

Note: This file looks like as above and it gets modified in the background when you register it with the activation key or with generated curl command.

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