No repositories available error while accessing the repositories on Red Hat Satellite WebUI.

Solution Verified - Updated

Environment

  • Red Hat Satellite 6.x

Issue

  • Enabling repositories on Red Hat Satellite 6 is failing with error No repositories available.
  • While enabling the repository on Satellite gives the below error in /var/log/foreman/production.log:
Failed to open TCP connection to subscription.rhsm.redhat.com:443 (Connection refused - connect(2) for "subscription.rhsm.redhat.com" port 443)

Resolution

  • Update Satellite with the missing proxy details:

    • Since Sat6.7, use hammer http-proxy create command. See documentation for more.

    • After configuring proxy on the Red Hat Satellite Server, configure the http_proxy created above to connect to Red Hat CDN. See documentation for more.

    • For Sat6.6 or older, set or update the proxy via:

# satellite-installer --scenario satellite --katello-proxy-url=http://myproxy.example.com --katello-proxy-port=8080

  • Once the proxy is properly set, refresh the manifest :

    • On Satellite WebUI -> Content -> Subscriptions -> Manage Manifest -> Refresh

  • Another reason can be future dated subscriptions in the manifest. Check the Start Date for the subscriptions in Satellite WebUI -> Content -> Subscriptions to see if the subscriptions are future dated.

For more KB articles/solutions related to Red Hat Satellite 6.x Repository Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Repository Issues.

Root Cause

  • The satellite server was unable to connect to Red Hat network to retrieve repositories as the proxy settings were not updated on Satellite server.

  • The repositories were not being enabled due to future dated subscriptions in the manifest which meant the subscriptions were not active yet.

Diagnostic Steps

  • Check the /var/log/foreman/production.log for below errors:
2019-02-13T12:18:55 [I|app|83e01] Proxying request to subscription.rhsm.redhat.com via 
2019-02-13T12:18:55 [E|app|83e01] Errno::ECONNREFUSED: Failed to open TCP connection to subscription.rhsm.redhat.com:443 (Connection refused - connect(2) for "subscription.rhsm.redhat.com" port 443)
2019-02-13T12:18:55 [I|app|83e01] Completed 500 Internal Server Error in 90ms (Views: 0.5ms | ActiveRecord: 4.7ms)
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