Package installation with remote execution is failing with error in Red Hat Satellite 6.

Environment

• Red Hat Satellite 6.x.

Issue

• Package installation with remote execution is failing with the below error.

Exception:
RuntimeError: Failed rendering template: error during rendering: ERF18-8334 [InputTemplateRenderer::RenderError]: Unsupported or no operating system found for this host.

• OS information is missing from Hosts --> Content Hosts --> Content Host Properties

Root Cause

• The OS of the content host is Oracle Linux.
• RHEL is installed from a third-party repository and /etc/os-release file was installed from a non-rhel package.
• Red Hat Satellite does not recognize any OS other than Red Hat Enterprise Linux.

Diagnostic Steps

• Check the OS release version of the content host.

# cat /etc/redhat-release

Red Hat Enterprise Linux Server release 7.7 (Maipo)

• If redhat-release shows correct RHEL version check below information.
• Check detail information of the OS release.

# cat /etc/os-release

NAME="Oracle Linux Server"
VERSION="7.7"
ID="ol"
ID_LIKE="fedora"
VARIANT="Server"
VARIANT_ID="server"
VERSION_ID="7.7"
PRETTY_NAME="RHEL"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:oracle:linux:7:7:server"
HOME_URL="https://linux.oracle.com/"
BUG_REPORT_URL="https://bugzilla.oracle.com/"

ORACLE_BUGZILLA_PRODUCT="Oracle Linux 7"
ORACLE_BUGZILLA_PRODUCT_VERSION=7.7
ORACLE_SUPPORT_PRODUCT="oracle Linux"
ORACLE_SUPPORT_PRODUCT_VERSION="7.7"

• Verify from which package /etc/os-release is installed.

# rpm -qf /etc/os-release
oraclelinux-release-7.7-1.0.5.el7.x86_64

# yum list installed oraclelinux-release

Loaded plugins: product-id, search-disabled-repos, subscription-manager
Installed Packages
oraclelinux-releasex86_64                                               7:7.7-1.0.5.el7                                                @ol7_latest

• We can also verify below facts.

# subscription-manager facts 

distribution.name: Oracle Linux Server
dmi.system.family: Not Specidfied
dmi.system.version:: none

For more KB articles/solutions related to Red Hat Satellite 6.x Remote Execution Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Remote Execution Issues

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