Jaeger/Kiali Operator upgrade blocked with operator pending

Solution Unverified - Updated

Environment

  • OCP 4.2 and 4.3.
  • Service Mesh <= 1.0.10
  • Kiali 1.0
  • Jaeger 1.13.1

Issue

When upgrading the Jaeger and/or Kiali Operators, with Service Mesh 1.0.x installed, the operator status remains in the Pending state:

OpenShift Web Console
WebUI Error

OpenShift CLI (oc)
Before upgrade has been invoked-

oc get csv -n openshift-operators


NAME                                         DISPLAY                          VERSION               REPLACES                              PHASE
elasticsearch-operator.4.3.10-202003311428   Elasticsearch Operator           4.3.10-202003311428                                         Succeeded
jaeger-operator.v1.13.1                      Jaeger Operator                  1.13.1                                                      Succeeded

After upgrade has been invoked, and is blocked-

oc get csv -n openshift-operators

NAME                                         DISPLAY                          VERSION               REPLACES                             PHASE

elasticsearch-operator.4.3.10-202003311428   Elasticsearch Operator          4.3.10-202003311428                                         Succeeded

jaeger-operator.v1.17.1                      Red Hat OpenShift Jaeger         1.17.1                jaeger-operator.v1.13.1               Pending

Resolution

The Service Mesh Operator 1.1 removes the dependency on Jaeger and Kiali Operators, thus working around the bug. If the Service Mesh Operator is not fully upgraded to 1.1, before the Jaeger and Kiali operators are upgraded, then the issue may still occur.

Therefore if you see the blocked upgrade issue, you will need to uninstall and then reinstall the affected operator (i.e. Jaeger and/or Kiali).

Root Cause

The Service Mesh Operator 1.0 includes dependencies on the Jaeger and Kiali Operators. Due to a bug in the OLM lifecycle management mechanism, this causes problems when the dependee operator is upgraded, causing it’s upgrade to be blocked.

SBR
Product(s)
Components
Category

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.