What to do if a third party application segfaults or general protection faults?

Environment

• Red Hat Enterprise Linux (RHEL)

Issue

• Segfault (segmentation fault) errors are seen for applications not provided by Red Hat.

Oct 25 00:00:00 <hostname> kernel: <process>[PID]: segfault at ffffffffb4001e72 rip 000000000041ff04 rsp 00007fff6d077640 error 4

• Third party application segfaults/dies or does not start.
• General protection fault errors are seen for applications not provided by Red Hat.

Resolution

• If the application is provided by a third party, engage the vendor to begin troubleshooting the issue and escalate to Red Hat Support if required.

Root Cause

• Segfaults happen when an application tries to either access non-existent memory or access memory in an unsupported manner.
• For further information for segfaults refer to the following guide for troubleshooting a segfault
• General protection faults also happen as segfaults, but it happens with many varieties of protection violations other than segfaults.

Diagnostic Steps

• Check the name of the application in the segfault notification.

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