Yum transaction on Red Hat Satellite client reports error [Errno 14] HTTPS Error 500 - Internal Server Error

Solution Verified - Updated

Environment

  • Red Hat Satellite 6
  • Red Hat Capsule 6

Issue

  • yum transaction on satellite client reports error [Errno 14] HTTPS Error 500 - Internal Server Error

Resolution

  • Update group level ownership on Satellite/Capsule of the certificate and key file so user apache can access it.

    # chown 0:48 /etc/pki/pulp/{ca.crt,rsa.key,rsa_pub.key}

For more KB articles/solutions related to Red Hat Satellite 6.x Client Subscription Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Client Subscription Issues

Root Cause

  • Satellite/Capsule server is added to domain having apache user.

Diagnostic Steps

  • Below error is logged in /var/log/messages on Satellite/Capsule server

    Sep  1 08:12:06 host_name pulp: celery.app.trace:ERROR: [0ba8f068] (8776-89120) IOError: [Errno 13] Permission denied: '/etc/pki/pulp/rsa.key'
Sep  1 08:18:54 host_name python: 2021-09-01T12:18:54.887705Z ERROR SendTelemetryHandler ExtHandler Event: name=WALinuxAgent, op=ReportEventErrors, message=DroppedEventsCount: 1

  • Numeric identifier of group level permissions on key and certificate file is not equal to 48

    # ls -nl /etc/pki/pulp/{ca.crt,rsa.key,rsa_pub.key}
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