What permissions do I need to access Red Hat Cloud Access page?

Environment

• Red Hat Cloud Access
• Red Hat Customer Portal
• Red Hat Subscription Management (RHSM)

Issue

• Why am I presented with a Subscription Required page when attempting to access This content is not included.Red Hat Cloud Access dashboard?

• Why do I see Cloud Access data is unavailable at this time. Please try again later. when attempting to access This content is not included.Red Hat Cloud Access dashboard ?

• What permissions do I need to access This content is not included.Red Hat Cloud Access dashboard?

Resolution

• Red Hat logins that require access to This content is not included.Red Hat Cloud Access require permission View/Renew Subscription Information.

• Please ask an Organization Administrator (org admin) in your organization to verify that your Red Hat login has been granted permission View/Renew Subscription Information.
  

• NOTE Red Hat can not grant or revoke any permissions to your Red Hat login, only an Organization Administrator (org admin) in your organization can do so.

  • How do I take over Administrator access since the current Organization Administrator has left the organization?.

Root Cause

• Lack of View/Renew Subscription Information permissions assigned to the user of the Red Hat Account can result in the below error:
  

Diagnostic Steps

• Check and verify permissions assigned to the user and confirm if the user has View/Edit All or View/Edit User's Only permission for Manage Your Subscriptions.
  

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