OpenShift Installer for Nutanix fails with "Failed to find the Prism Element (cluster) with uuid"

Environment

• OpenShift Container Platform 4.11
• Prism Central 2022.x

Issue

• OpenShift Installer for Nutanix fails with "Failed to find the Prism Element (cluster) with uuid"

Resolution

• Use a signed certificate that is lower than 4096 bits

Root Cause

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• In the This page is not included, but the link has been rewritten to point to the nearest parent document.Prerequisites section of the OpenShift documentation, it states that you must replace the Self Signed certificate with one that is signed by a CA and then links the Content from portal.nutanix.com is not included.Nutanix AOS Security Guide.

• At the time of this publication there is a known issue with Prism Central 2022.x and certain components using Certificates with 4096 bits. Please see the following Nutanix KB Article: Content from portal.nutanix.com is not included.Prism: RSA-4096 Private keys issues in pc.2022.x

Diagnostic Steps

• OpenShift installer fails with the following error when using a Certificate that uses 4096-bits.

FATAL  ... failed to find the Prism Element (cluster) with uuid <uuid>: status: 404 NOT FOUND, error-response: {
FATAL    "api_version": "3.1"
FATAL    "code": 404,
FATAL    "kind": "cluster",
FATAL    "message_list": [
FATAL      {
FATAL        "message": "cluster : <uuid> does not exist.",
FATAL        "reason": "ENTITY_NOT_FOUND"
FATAL      }
FATAL    ],
FATAL    "state": "ERROR"
FATAL  }

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