Candlepin is not running on Red Hat Satellite 6

Environment

• Red Hat Satellite 6
• Red Hat Enterprise Linux 8

Issue

• Candlepin is not running on Red Hat Satellite 6.

• hammer ping shows candlepin and candlepin_auth / candlepin_events shows FAIL status.

  candlepin:        
    Status:          FAIL
    Server Response: Message: 404 Not Found
  candlepin_auth:   
    Status:          FAIL
    Server Response: Message: Katello::Errors::CandlepinNotRunning
  candlepin_events: 
    Status:          FAIL
    message:         Not running
    Server Response: Duration: 1ms
  

Resolution

• Run the following commands on the Red Hat Satellite server:

  # satellite-installer --scenario satellite
  # hammer ping
  

For more KB articles/solutions related to Red Hat Satellite 6.x Candlepin Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x Candlepin Issues

Root Cause

• The satellite-installer command was not executed after the packages were updated on Red Hat Satellite.

Diagnostic Steps

• Check dnf logs for Candlepin package information.

    # cat /var/log/dnf.log | grep -i candlepin
  
    2023-07-20T09:49:04-0500 DEBUG ---> Package candlepin.noarch 4.2.13-1.el8sat will be upgraded
    2023-07-20T09:49:04-0500 DEBUG ---> Package candlepin.noarch 4.2.15-1.el8sat will be an upgrade
    2023-07-20T09:49:04-0500 DEBUG ---> Package candlepin-selinux.noarch 4.2.13-1.el8sat will be upgraded
    2023-07-20T09:49:04-0500 DEBUG ---> Package candlepin-selinux.noarch 4.2.15-1.el8sat will be an upgrade
  

• Check satellite-installer logs for installer information.

    # tail /var/log/foreman-installer/satellite.log 
  
    2023-06-30 12:35:13 [DEBUG ] [root] Exit with status code: 2 (signal was 2)
    2023-06-30 12:35:13 [DEBUG ] [root] Cleaning /tmp/kafo_installation20230630-167050-y4oc5h
    2023-06-30 12:35:13 [DEBUG ] [root] Cleaning /tmp/kafo_installation20230630-167050-ukw8z
    2023-06-30 12:35:13 [DEBUG ] [root] Cleaning /tmp/default_values.yaml
    2023-06-30 12:35:13 [DEBUG ] [root] Installer finished in 321.692843119 seconds
  

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