Red Hat Satellite upgrade to 6.15 version is failing due to dependency issue.

Solution Verified - Updated

Environment

  • Red Hat Satellite 6.14
  • RHEL8

Issue

  • Red Hat Satellite upgrade to 6.15 version is failing due to dependency issue:

        Download package(s) :                                                 [FAIL]
    Failed executing dnf --downloadonly -y --disableplugin=foreman-protector update, exit status 1:
     Updating Subscription Management repositories.
    Red Hat Enterprise Linux 8 for x86_64 - BaseOS   19 MB/s |  69 MB     00:03
    Red Hat Enterprise Linux 8 for x86_64 - AppStre  19 MB/s |  64 MB     00:03
    Red Hat Satellite 6.15 for RHEL 8 x86_64 (RPMs) 1.8 MB/s | 881 kB     00:00
    Red Hat Satellite Maintenance 6.15 for RHEL 8 x  40 kB/s |  21 kB     00:00
    Error:
     Problem: package gdk-pixbuf2-xlib-2.36.12-5.el8.x86_64 from @System requires gdk-pixbuf2(x86-64) = 2.36.12-5.el8, but none of the providers can be installed
      - cannot install both gdk-pixbuf2-2.36.12-6.el8_10.x86_64 from rhel-8-for-x86_64-baseos-rpms and gdk-pixbuf2-2.36.12-5.el8.x86_64 from @System
      - cannot install both gdk-pixbuf2-2.36.12-6.el8_10.x86_64 from rhel-8-for-x86_64-baseos-rpms and gdk-pixbuf2-2.36.12-5.el8.x86_64 from rhel-8-for-x86_64-baseos-rpms
      - cannot install the best update candidate for package gdk-pixbuf2-2.36.12-5.el8.x86_64
      - problem with installed package gdk-pixbuf2-xlib-2.36.12-5.el8.x86_64
  (try to add '--allowerasing' to command line to replace conflicting packages or '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)
    --------------------------------------------------------------------------------
    Scenario [Migration scripts to Satellite 6.15] failed.

    The following steps ended up in failing state:

      [packages-update]

Resolution

  • Ensure to take snapshot of Red hat Satellite prior to upgrade.

  • Need to run following commands on Red hat Satellite to resolve dependency issue:

      # rpm -e gdk-pixbuf2-xlib-2.36.12-5.el8.x86_64 --nodeps --justdb

  # dnf update gdk-pixbuf2* --disableplugin=foreman-protector

For more KB articles/solutions related to Red Hat Satellite 6.x Installation/Upgrade/Update Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Installation/Upgrade/Update Issues.

Root Cause

  • Package gdk-pixbuf2-xlib-2.36.12-5.el8.x86_64 installed at the time system installation was not allowing to upgrade gdk-pixbuf2(x86-64) to the latest version.

Diagnostic Steps

  • Error message shows:

    Problem: package gdk-pixbuf2-xlib-2.36.12-5.el8.x86_64 from @System requires gdk-pixbuf2(x86-64) = 2.36.12-5.el8, but none of the providers can be installed
- problem with installed package gdk-pixbuf2-xlib-2.36.12-5.el8.x86_64 <====
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