Satellite installer command failed with error Could not prefetch package provider 'dnfmodule'.

Solution Verified - Updated

Environment

  • Red Hat Satellite 6

Issue

  • While running the Red Hat Satellite installer command, it failed with the below error:

    [ERROR ] [configure] Could not prefetch package provider 'dnfmodule': Execution of '/usr/bin/dnf module list -d 0 -e 1' returned 1: Error: Failed to download metadata for repo 'rhel-8-for-x86_64-baseos-rpms': Cannot download repomd.xml: Curl error (77): Problem with the SSL CA cert (path? access rights?) for https://cdn.redhat.com/content/dist/rhel8/8/x86_64/baseos/os/repodata/repomd.xml [error setting certificate verify locations:
[ERROR ] [configure] CAfile: %(ca_cert_dir)sredhat-uep.pem
[ERROR ] [configure] CApath: none]

Resolution

  • Rename rhsm.con file name to rhsm.conf on the Red Hat Satellite server:

    # mv /etc/rhsm/rhsm.con /etc/rhsm/rhsm.conf

  • Rerun the satellite installer command:

    # satellite-installer -S satellite

For more KB articles/solutions related to Red Hat Satellite 6.x Installation/Upgrade/Update Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Installation/Upgrade/Update Issues.

Root Cause

  • The rhsm.conf file has been renamed to rhsm.con. As a result, the subscription-manager command is unable to access the configuration file, preventing it from retrieving the necessary details.

Diagnostic Steps

  • Check for the file rhsm.conf on the server:

    # ls -l /etc/rhsm/rhsm.*
/etc/rhsm/rhsm.con                                         <<<========== Incorrect name
/etc/rhsm/rhsm.conf.bak
/etc/rhsm/rhsm.conf.rpmnew
/etc/rhsm/rhsm.conf.rpmsave

  • Check and ensure that the certificate options are as follows in the rhsm.conf file:

    # cat /etc/rhsm/rhsm.conf | grep -iE "ca_cert_dir|repo_ca_cert"
ca_cert_dir = /etc/rhsm/ca/
repo_ca_cert = %(ca_cert_dir)sredhat-uep.pem

  • Following logs are observed in the satellite.log file:

        [NOTICE] [configure] Starting system configuration.
    [ERROR ] [configure] Could not prefetch package provider 'dnfmodule': Execution of '/usr/bin/dnf module list -d 0 -e 1' returned 1: Error: Failed to download metadata for repo 'rhel-8-for-x86_64-baseos-rpms': Cannot download repomd.xml: Curl error (77): Problem with the SSL CA cert (path? access rights?) for https://cdn.redhat.com/content/dist/rhel8/8/x86_64/baseos/os/repodata/repomd.xml [error setting certificate verify locations:
    [ERROR ] [configure] CAfile: %(ca_cert_dir)sredhat-uep.pem
    [ERROR ] [configure] CApath: none]
    [NOTICE] [configure] 250 configuration steps out of 1594 steps complete.
    [NOTICE] [configure] 500 configuration steps out of 1595 steps complete.
    [NOTICE] [configure] 750 configuration steps out of 1598 steps complete.
    [NOTICE] [configure] 1000 configuration steps out of 1605 steps complete.
    [NOTICE] [configure] 1250 configuration steps out of 1605 steps complete.
    [NOTICE] [configure] 1500 configuration steps out of 1605 steps complete.
    [NOTICE] [configure] System configuration has finished.

    Error 1: Puppet Package resource 'redis dnf module' failed. Logs:
      /Package[redis dnf module]
        Starting to evaluate the resource (129 of 1594)
        Skipping because provider prefetch failed
        Resource is being skipped, unscheduling all events
        Evaluated in 0.00 seconds
    Error 2: Puppet Package resource 'postgresql dnf module' failed. Logs:
      /Stage[main]/Postgresql::Dnfmodule/Package[postgresql dnf module]/before
        before to Package[postgresql-client]
        before to Package[postgresql-server]
        before to Package[postgresql-contrib]
      /Package[postgresql dnf module]
        Starting to evaluate the resource (175 of 1594)
        Skipping because provider prefetch failed
        Resource is being skipped, unscheduling all events
        Evaluated in 0.00 seconds
    Error 3: Puppet Package resource 'pki-core' failed. Logs:
      /Stage[main]/Candlepin::Install/Package[pki-core]/before
        before to Package[candlepin]
        before to Package[candlepin-selinux]
      /Package[pki-core]
        Starting to evaluate the resource (210 of 1594)
        Skipping because provider prefetch failed
        Resource is being skipped, unscheduling all events
        Evaluated in 0.00 seconds
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