Virt-who logs contain "Server error attempting a POST to /rhsm/hypervisors?owner=ORG&env=ENV returned status 500"

Solution Verified - Updated

Environment

  • Red Hat Satellite 6
  • Virt-who (running on an external server or on a self-registered Satellite server)

Issue

The virt-who server should be able to report to Satellite 6 via RHSM, however the below traceback is witnessed in the virt-who logs: 

2016-03-21 11:03:06,378 [ERROR]  @virtwho.py:123 - Error in communication with subscription manager:
Traceback (most recent call last):
  File "/usr/share/virt-who/virtwho.py", line 107, in send
    self._sendGuestAssociation(report)
  File "/usr/share/virt-who/virtwho.py", line 134, in _sendGuestAssociation
    result = manager.hypervisorCheckIn(report.config, report.association, report.config.type)
  File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 152, in hypervisorCheckIn
    return self.connection.hypervisorCheckIn(config.owner, config.env, serialized_mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 815, in hypervisorCheckIn
    return self.conn.request_post(url, host_guest_mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 605, in request_post
    return self._request("POST", method, params)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 530, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 578, in validateResponse
    handler=handler)
RemoteServerException: Server error attempting a POST to /rhsm/hypervisors?owner=ORG&env=Library returned status 500

Resolution

  • If these entries exist in /etc/virt-who.d/config, please comment them out:
rhsm_hostname=satellite.example.com
rhsm_username=satelliteuser
rhsm_encrypted_password=EncryptedPassword
rhsm_prefix=/rhsm

For more KB articles/solutions related to Virt-who and Virtual Datacenter (VDC) Subscriptions Issues, please refer to the Consolidated Troubleshooting Article for Virt-who and Virtual Datacenter (VDC) Subscriptions Issues

Root Cause

Virt-who will send guest/host mapping data to the server indicated in /etc/rhsm/rhsm.conf:

[server]
# Server hostname:
hostname = satellite.example.com

There are additional configuration entries which may be added to virt-who configuration files under/etc/virt-who.d/ which can override this behavior. However, these entries are only applicable to environments where:

  1. The virt-who service is running on the Satellite server
  2. The Satellite server is registered directly to Red Hat

Diagnostic Steps

Check /var/log/rhsm/rhsm.log for entries such as:

2016-03-21 11:03:06,378 [ERROR]  @virtwho.py:123 - Error in communication with subscription manager:
Traceback (most recent call last):
  File "/usr/share/virt-who/virtwho.py", line 107, in send
    self._sendGuestAssociation(report)
  File "/usr/share/virt-who/virtwho.py", line 134, in _sendGuestAssociation
    result = manager.hypervisorCheckIn(report.config, report.association, report.config.type)
  File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 152, in hypervisorCheckIn
    return self.connection.hypervisorCheckIn(config.owner, config.env, serialized_mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 815, in hypervisorCheckIn
    return self.conn.request_post(url, host_guest_mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 605, in request_post
    return self._request("POST", method, params)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 530, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 578, in validateResponse
    handler=handler)
RemoteServerException: Server error attempting a POST to /rhsm/hypervisors?owner=ORG&env=Library returned status 500

Further check the virt-who server's /etc/rhsm/rhsm.conf file to determine where virt-who will direct its host/guest mapping reports:

[server]
# Server hostname:
hostname = satellite.example.com

Check your configuration files under /etc/virt-who.d/ for the below lines:

rhsm_hostname=satellite.example.com
rhsm_username=satelliteuser
rhsm_encrypted_password=EncryptedPassword
rhsm_prefix=/rhsm
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