When does subscription status change from SIGNED to ACTIVE?

Solution Unverified - Updated

Environment

  • Red Hat Satellite 6.x

Issue

  • Can we refresh manifest in satellite server before the commence of subscription's ACTIVE start date?
  • Can we activate new subscription when the status is shown as SIGNED?
  • When does subscription status change from SIGNED to ACTIVE?
  • How can we move subscription from SIGNED to ACTIVE?

Resolution

  • New bought subscription has a status of SIGNED and a assigned/start date. We cannot activate new subscription before the assigned date.
  • All activation starts as per mention date.
  • SIGNED status will change to ACTIVE on the start date of subscription at midnight in the US Eastern timezone.
  • Once status changed to ACTIVE, customer have to follow below steps:
    • Login to customer portal
    • My Subscriptions > Subscription Management > Subscription Management Applications > Satellite > select.your.satellite.name > Attach a Subscription .
    • Attach a subscription to your satellite after it is ACTIVATED.
    • Next, login to your satellite server console and refresh your manifest. Content > Red Hat Subscriptions > Manage Manifest > Actions > Refresh Manifest .
  • You can check subscription current status in your Red Hat customer portal or contacting Red Hat support team.

For more KB articles/solutions related to Red Hat Satellite 6.x Manifest Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x Manifest Issues

Root Cause

  • If the status is SIGNED, satellite server will not reflect new subscriptions after importing/refreshing manifest from customer portal.

Diagnostic Steps

  • Contact customer support team to check the status of all new bought subscriptions in your account - SIGNED, ACTIVE, EXPIRED.
  • Check the account details.
  • Compare previous and new SKU's start date.
    Sample:
Product Description										Created		Status	StartDate	EndDate
Red Hat Enterprise Linux for Power, LE with Smart Management, Premium (IFL, up to 4 LPARs) 	27-MAY-2016	SIGNED	01-JUL-2016	30-JUN-2017
Red Hat Enterprise Linux for Power, LE with Smart Management, Premium (1 Socket-Pair, 15 LPARs) 27-MAY-2016	SIGNED	01-JUL-2016	30-JUN-2017
Red Hat Enterprise Linux for Power, BE with Smart Management, Premium (IFL, up to 4 LPARs)	27-MAY-2016	SIGNED	01-JUL-2016	30-JUN-2017
-----------------------------------------
Product Description										Created		Status	StartDate	EndDate
Red Hat Enterprise Linux for Power, BE with Smart Management, Premium (1 Socket-Pair, 15 LPARs) 13-AUG-2015	ACTIVE	01-JUL-2015	30-JUN-2016
Red Hat Enterprise Linux for Power, LE with Smart Management, Premium (IFL, up to 4 LPARs)  	13-AUG-2015	ACTIVE	01-JUL-2015	30-JUN-2016
Red Hat Enterprise Linux for Power, LE with Smart Management, Premium (1 Socket-Pair, 15 LPARs)	13-AUG-2015	ACTIVE	01-JUL-2015	30-JUN-2016

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