Unable to view recently added subscriptions on Portal or facing error when adding them to the Subscription Allocation.

Solution Verified - Updated

Environment

  • Red Hat Customer Portal
  • Red Hat Satellite 6.x

Issue

  • Subscriptions are present in the account but are not displayed when trying to add them to the Subscription Allocation.
  • Added subscription to the Subscription Allocation on the Customer Portal but when viewing it on the portal it shows the below:
No attached subscriptions found.
  • Adding subscriptions to the Subscription Allocation fails with the below error,
 Subscription allocation information is not available

Resolution

  • Check if the user's Login ID has enough permissions to view the subscriptions.

    Customer Portal: View/Renew Subscription Information='NO'  <<<<< should be 'YES'

  • Kindly get in touch with any of the Organizational Administrators of the account and request them to grant the required permission.

For more KB articles/solutions related to Red Hat Satellite 6.x Manifest Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x Manifest Issues

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