Dedicated virt-who server is not able to send data to a Red Hat Satellite

Solution Unverified - Updated

Environment

  • Red Hat Satellite 6.3
  • dedicated virt-who server

Issue

A dedicated virt-who server is unable to send data to the Red Hat Satellite.

2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [global]: Value for "reporter_id" not set, using default: virt-who-server-7cb0081a4d314cf4877c468435e64a91
2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [global]: Value for "log_dir" not set, using default: /var/log/rhsm
2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [global]: Value for "background" not set, using default: False
2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [global]: Value for "debug" not set, using default: False
2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [global]: Value for "configs" not set, using default: []
2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [global]: Value for "log_file" not set, using default: rhsm.log
2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [virt-who-config-1]: Value for "simplified_vim" not set, using default: True
2018-08-21 03:39:37,317 [WARNING] @config.py:1395 - [virt-who-config-1]: Value for "is_hypervisor" not set, using default: True
2018-08-21 03:39:37,318 [INFO] @main.py:158 - Using configuration "virt-who-config" ("esx" mode)
2018-08-21 03:39:37,318 [INFO] @main.py:160 - Using reporter_id='virt-who-server-7cb0081a4cc468435e64a91'
2018-08-21 03:40:20,402 [INFO] @virt.py:922 - Report for config "virt-who-config-1" gathered, placing in datastore
2018-08-21 03:40:22,039 [INFO] @virt.py:922 - Report for config "virt-who-config-1" gathered, placing in datastore
2018-08-21 03:40:22,571 [INFO] @virt.py:589 - Hosts-to-guests mapping for config "virt-who-config": 267 hypervisors and 16519 guests found
2018-08-21 03:40:22,572 [INFO] @virt.py:620 - Sending updated Host-to-guest mapping to "<Organization>" including 267 hypervisors and 12345 guests
2018-08-21 03:40:22,659 [ERROR] @virt.py:388 - Thread 'destination_-125347625974500564' fails with exception:
RemoteServerException: Server error attempting a GET to /rhsm/status/ returned status 404
2018-08-21 03:40:22,661 [INFO] @virt.py:553 - Error report received
2018-08-21 03:40:22,661 [INFO] @virt.py:407 - Waiting 7200 seconds before performing action again 'destination_-125347625974500564'
2018-08-21 03:40:24,926 [INFO] @virt.py:922 - Report for config "virt-who-config-1" gathered, placing in datastore
2018-08-21 03:40:25,985 [INFO] @virt.py:922 - Report for config "virt-who-config-1" gathered, placing in datastore
2018-08-21 03:40:27,211 [INFO] @virt.py:922 - Report for config "virt-who-config-1" gathered, placing in datastore

Resolution

On the server running virt-who, edit /etc/virt-who.conf and add:

rhsm_port=443

For more KB articles/solutions related to Virt-who and Virtual Datacenter (VDC) Subscriptions Issues, please refer to the Consolidated Troubleshooting Article for Virt-who and Virtual Datacenter (VDC) Subscriptions Issues

Root Cause

While it is possible to configure a virt-who server from the graphical user interface on the Satellite, advanced configuration needs to be done directly in the configuration file.

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