Subscription manifest import on Red Hat Satellite server fails with the error message: Import is older than existing data.

Solution Verified - Updated

Environment

  • Red Hat Satellite 6.x

Issue

  • Manifest import on Red Hat Satellite server fails with the following error message:

      Import is older than existing data 
  No such file or directory @ rb_sysopen - /usr/share/foreman/tmp/cache/462/C60/.permissions_check.xxxxxxxxx.xxxxx.xxxxxx

Resolution

  • Create a temporary directory at /tmp location using the following command on Red Hat Satellite server:

      # mkdir /tmp/oldforemancache

  • Move the contents of foreman cache directory to the above newly created directory using the following command:

      # mv /usr/share/foreman/tmp/cache/* /tmp/oldforemancache/

  • If above steps will not help, then download the new zip file of same manifest from the customer portal and
    upload it to the Red Hat Satellite

For more KB articles/solutions related to Red Hat Satellite 6.x Manifest Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x Manifest Issues

Root Cause

  • Manifest import was failing due to the stale cache entries being picked up by the Red Hat Satellite server.

Diagnostic Steps

  • The following error messages were captured in /var/log/foreman/production.log during the manifest refresh on Red Hat Satellite 6.

      [I|app|8cf5e5eb] Current user set to admin (admin)
  Unable to find upstream owner for consumer
  [E|app|6e55ad4f] RestClient::Unauthorized: 401 Unauthorized
  Body: {"displayMessage":"Invalid credentials.","requestUuid":"2d3384f4-a40d-4c42-b202-ac2a8fe43a84"}
  /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.1/lib/restclient/abstract_response.rb:223:in `exception_with_response'
  /opt/theforeman/tfm/root/usr/sare/gems/gems/rest-client-2.0.1/lib/restclient/abstract_response.rb:103:in `return!'
  /opt/theforeman/tfm/root/usr/share/gems/ges/rest-client-2.0.1/lib/restclient/request.rb:809:in `process_result'
  /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.1/lib/restclient/request.rb:725:in `block in transmit'
  /opt/rh/rh-ruby25/root/usr/share/ruby/net/htt.rb:910:in `start'
  /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.1/lib/restclient/request.rb:715:in `transmit'
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