Hypervisors are reported to Red Hat Satellite 6 with UUID when hostname based reporting is configured.

Solution Verified - Updated

Environment

  • Red Hat Satellite 6.x
  • Virt-who

Issue

  • Virt-who profiles of the hypervisors on Red Hat Satellite 6 are created with UUID even when hypervisor_id on the virt-who configuration is set to hostname.

Resolution

  • Find all the virt-who services reporting to the Satellite. Execute the following command on the Satellite CLI to find the IP address of all the virt-who service hosting servers reporting to the Satellite:

    # grep -i "cmd=virt-who" /var/log/httpd/foreman-ssl_access_ssl.log | awk '{print $1}'| sort -u

  • Confirm there are no duplicate configurations for the same server on all the virt-who servers. Execute the following command on the servers hosting the virt-who service to find the server name. 

    # grep server /etc/virt-who.d/*

  • Make sure that all of the configurations are reporting using hostname instead of UUID:

    [virt-who-config-X]
type=hyperv
hypervisor_id=hostname                                <-------------
owner=Organization
env=Library
server=vcenter.example.com                                  
username=username\domain                                     
encrypted_password=<VCenterPassword>
rhsm_hostname=satellite.example.com
rhsm_username=<VirtWhoReporter>
rhsm_encrypted_password=<SatelliteVirtWhoReporterPassword>
rhsm_prefix=/rhsm

For more KB articles/solutions related to Virt-who and Virtual Datacenter (VDC) Subscriptions Issues, please refer to the Consolidated Troubleshooting Article for Virt-who and Virtual Datacenter (VDC) Subscriptions Issues

Root Cause

  • Multiple virt-who services were reporting to the Satellite for the same server of which a few were using UUID for hypervisor_id in the configuration.
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