Eclipse Temurin Container Support Policy
Environment
Red Hat Enterprise Linux
Red Hat OpenShift Container Platform
Eclipse Temurin
Issue
What level of support can I expect when creating my own container images with Eclipse Temurin?
Which container formats and runtimes are supported for Eclipse Temurin?
Can I use existing Container images to build my own images?
Resolution
How is Eclipse Temurin supported when used in container images?
Eclipse Temurin container images are available via DockerHub on Ubuntu, UBI, and Windows base images: Content from hub.docker.com is not included.Eclipse Temurin in DockerHub These images are all included in Red Hat’s commercial support for Eclipse Temurin, described here: Eclipse Temurin Support
Customers may have a requirement to create and maintain their own container images that include Eclipse Temurin. Red Hat treats custom-built images as 'custom software' and will not provide support for the resulting images themselves, but rather the Eclipse Temurin distribution included as part of the images, as long as the images are built using components that comply with Red Hat's Container Support Policy.
Taking into consideration that such custom images have not been delivered as part of a product release by Red Hat, customers should be aware that they may be asked to reproduce an issue outside of a containerized context to receive the necessary level support for Eclipse Temurin. This practice applies to custom image usage on or off the OpenShift Container Platform.
FAQ:
Q: Am I supported running Eclipse Temurin containers in a container environment other than OpenShift?
A: No. The Eclipse Temurin container images are only tested and supported for running on OpenShift.
Q: Am I supported running Eclipse Temurin containers in runC, Docker, rkt, or other container engines?
A: Red Hat does not provide support for Eclipse Temurin containers to run on any other container platforms. Customers are free to create and maintain their own containers for Eclipse Temurin for other container engines, but Red Hat can only provide commercially reasonable support for those environments.
Q: If I have created a custom container image and have an issue, am I required to reproduce this outside of a container environment?
A: It’s not a hard requirement but may be necessary as part of troubleshooting. In some scenarios Red Hat support will be able to assist resolving issues without the need to know specifics of the environment, or without modifications of the environment. However, the possibility remains that the environment must be changed to understand or resolve the issue.
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